Refund policy

We get it — kids grow fast, and sometimes things don’t fit quite right. We accept returns on everything except items marked final sale.

Before you send anything back

Email hello@akidcalleded.com for a Return Authorisation number and instructions. Returns sent without one can’t be processed.

Conditions

Items must be returned within 14 days of delivery, unworn, unwashed, undamaged, with tags and packaging intact and in saleable condition.

Items marked ‘final sale’ aren’t eligible for refund, exchange or credit.

Return postage

Size swaps within New Zealand are free on full-price items — we’ll send you a prepaid label and cover the postage both ways.

For a refund on a New Zealand order, we’ll send a prepaid label and deduct $7.99 from your refund to cover it.

Returns on sale items and returns from outside New Zealand are at your own cost. Please use a traceable shipping method — we can’t be responsible for parcels that don’t arrive. Keep your tracking number to confirm your return arrives safely.

Faulty items

We take care to ensure every item meets our quality standards. If something arrives faulty or isn’t as described, contact us at hello@akidcalleded.com and we’ll cover the return postage and sort a replacement or refund. This is in addition to your rights under the Consumer Guarantees Act.

Processing returns & refunds

Please allow up to 5 business days from arrival at our warehouse for your return to be processed. Refunds are issued to the original payment method (credit card, PayPal, etc.).

Sizing and fit advice

Each piece is made to be loved (and worn lots), so check our size guide before ordering. Still unsure? Say hello — and within New Zealand, the swap is free anyway.